Do you remember the green cross code? In school, we all learnt the basics of road safety. But now we’re in the grown up real world, we need to rethink how we interact with the environment around us. Here’s some revision: The GREEN green cross code!
Avoiding your effect on the environment is no longer an […]
The need to produce less waste and emit less greenhouse gas has filtered down to the consumer level. Residents are now expected to separate household waste for recycling. The tradition of black sacks destined every week for the landfill is disappearing. Many councils now charge a levy for landfill waste. Some have taken to fining […]
More and more constraints are placed on your time, and your working week extends far beyond the nine to five. Getting the work life balance to lean in your favour is an ever complicated process. The advent of broadband has extended the office into the home. Nowadays customers often expect an instant response, even when […]
Starting my business wasn’t easy. I had served my time as an apprentice, far too much time if you ask me. I was a skilled chippy, ready to take on the world’s carpentry needs. Well, that is what I thought anyway. I had spent years learning the finer points of dowel joints and had planed […]
The service industry is the largest growing work sector in the world. Industry and manufacturing are no longer the backbone of our economic prosperity. We have focussed our endeavours on developing the service sector to meet the demand of the modern consumer.
Yes, it’s true that customers, more and more, expect an instant response. Issues can […]
Move over Roger Waters; we’re going both to the dark side and into the light. We’re taking a look at the common objections to, and the advantages of, outsourcing.
Here at Norango we deliver excellent customer service. We handle calls for our clients every day. Most of the people that connect with us have no idea […]
I have worked for myself, then later for a large brewery. I am well aware that a bad service experience can cause a larger ripple of damage than you think. Especially when it comes to the initial contact. How many times have you been standing at a bar or check out, or waiting at a […]
Rain, you might say. Thunder maybe or if you’re super unlucky; hailstones. If you’re going to get scientific, I expect H2O and static electricity will surface. But I’m not talking about chemistry.
Calling this internet storage phenomenon the ‘cloud’ is a bit of an understatement. There are vast banks of giant servers in warehouses across the […]
Have you ever seen ‘The Incredibles’? It is one of my favourite Disney films. The lady lead is my favourite superhero.
All the other Disney Princesses have one thing in common. Apart from Alice, who is a little young for it, their happy endings include the man of their dreams. Or at least, the nearest thing […]
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