The most advanced customer support service in the World!

Our fully integrated, intelligent call handling software will keep you updated in real time.

Blended inbound outbound minutes

Monthly rolling contract. Complete flexibility. You are in charge.

No Contract. No Cap Ex.

Upgrade or downgrade at any time. Instantly scalable and fully integrated with your existing systems.

Full service LiveChat available

Connect with visitors 24/7/365. Improve your online presence. Increase sales.

Be open for business 24 hours a day.

Answer questions as they arise, raise your brand profile and turn unsure visitors into satisfied customers.

Total integration with your systems

Updated in real time. Use your platform. Connect instantly with customers.

Tailor made and seamlessly connected.

Our integration software will update your workforce in a familiar format, removing need for duplication and reducing your margin for error.

30 day, no obligation, evaluation

Compare us with your current service. Start saving. Enjoy the benefits.

Total control. Cancel anytime

Getting to know each other is important. For us a week just isn’t enough time.

Virtually yours – Virtually no CO2

With practically no carbon footprint we can help you raise the energy rating of your business. With no big office to heat and no daily commute  our paperless office can instantly grow to meet your needs.

What is more the cost benefits of not running a business from a massive aircraft hanger sized building are reinvested in more productive features (to reduce call times and errors), high calibre receptionists and great value all inclusive service plans.

  • Low carbon footprint – The lowest in our sector.
  • Conscious environmental policy – Improve your energy rating.
  • Reduce your emissions without reducing your service levels.

0800 018 2838

Much more than just answer the phone!

With so many services and prices starting from just £69.99 a month, it’ll be hard to find a solution that doesn’t suit your business.

No other service provider can give you this many features.

30 Days Get To Know Each Other Time

To do this right we need to evaluate whether the service is right for you. As we are in the relationship business, getting to know you and how you want things done is vital; for us a week simply doesn’t give us enough time.

We Can Call Your Customers Too

We make no distinction between inbound or outbound calls meaning we can advise technicians of incidents, call customers to update status and even conduct customer satisfaction surveys all within your plan minutes.

Outstanding People

Working from the comfort of their own homes our articulate, intelligent virtual reception team consists predominantly of degree caliber business owners who share our commitment to delivering the highest quality service in the industry.

Greeted, Announced And Put Through

All service plans include free patching to your devices. Calls that you choose are greeted and announced before being put through to you anywhere in the USA, UK, Canada, Australia or EU. Of course if you can’t take the call, we’ll take a message.

Training And Quality Assurance

Our dynamic training program ensures that receptionists are kept up to speed with your processes, products and services. Performance metrics based on customer knowledge tests and graded call monitoring form a major part of their remuneration.
Virtual Reception Service

Integration With Major Cloud Services

We can create a new lead in Salesforce, open a new case in Zendesk, add to your Google contacts, create a new Mail Chimp subscriber, manage your Google calendar or post to your Twitter account.

Low Carbon Footprint

Home based receptionists with no need to travel to work and a cloud based infrastructure means we have no massive call centre to heat in winter and keep cool in summer means our CO2 emission is 99.8% lower than old fashioned competitors.

World Wide Local Numbers

Our network supports local phone numbers from 65 countries and thousands of cities, enabling you to “open” virtual offices easily and gain a global audience. Norango handle calls from all over the world, whatever the caller’s local time of day.

Full Service Live Chat

Internet savvy consumers are increasingly turning to live web chat to interact with businesses, our virtual receptionists will engage with your website visitors 24/7 resolving issues or increasing conversion rates.

Direct Dial Bypass Numbers

We use VIP recognition technology to identify and store your regular contacts but you may prefer that regular callers contact you directly. Our bypass numbers enable just that and come with a personal voice mail to email facility.

For more information call 0800 018 2838 – Non UK +44 207 099 9325

All of this for less than 10 pence per hour?

By giving you a choice of call plans, and our unique blended minutes, you will remain in control of your business and your budget. We can adapt our services and skills specifically to match your business needs, helping you to remain open long after your competition closes. From less that £2.50 per day, your customers can be connecting to your business, their questions can be answered and your sales will increase. Whether you need to provide a 24 hour customer service option, a help desk support service for your workforce, an emergency out of hours service or just be available at your busiest times. With Norango you will find that our flexible approach and per second billing increment will not only increase productivity, we will also help improve your returns.

Virtual Call Centre = Instant value for you!

Being in a virtual call centre means we have the flexibility to instantly adapt to demands as they arise. Our staff are home based and several are “on call” at any given time. This means our call centre can grow within seconds, tailoring itself to our client needs in real-time.

Using state of the art technology and VoIP telephone systems, agents can be at the end of your phone at a moments notice. Not having a physical office means we don’t have to invest heavily in hardware, we can then pass these savings directly on to you.

With a Norango Announced Transfer your virtual assistant will always let you know who is calling, and for what reason. We can even give you the time to load up details, ensuring an unrivalled continuity of service.
We use VIP recognition technology to identify and store information on your regular contacts. Our bypass numbers also come with a personal voice mail to email facility.
Our dynamic training program ensures that receptionists are kept up to speed with your processes, products and services. Performance metrics based on customer knowledge tests and graded call monitoring form a major part of our quality assurance program.
All of the agents representing you are educated to degree level, so you can rest assured that they will use their skills to gather information so you don’t have to. You will receive legible, sensible and accurate correspondence from your clients. You, and your company, will be up to date, informed and educated.

The best features in the business.

  • Great value plans with included inbound or outbound minutes
  • Talented, degree educated, enthusiastic Virtual Receptionists
  • Over 200 Cloud integrations including Salesforce and Zendesk
  • LiveChat service bolt-on with Zendesk integration
  • Environmentally conscious, low carbon generation
  • International virtual telephone numbers
  • Full multichannel 24 hour service
  • 30 day, get to know each other, evaluation period
Virtual Receptionist UK