Virtual Receptionist ServiceOur Virtual Reception Service will seamlessly represent your business as if directly employed by you 24 hours a day and 365 days a year. This means that whether your callers are from Singapore, Seattle, Sydney or even Sidcup they can always contact you during their local office hours or a time most convenient for them.Streamline your communications, ensure your prospects and clients can reach you and present a big company image with the Norango Virtual Reception Service.
A Virtual Reception Service that works the way you do!
Norango’s Virtual Receptionist Services integrate with 100’s of applications; meaning we can create a new lead in Salesforce, a new recipient in Mailchimp, send a LinkedIn invitation or create a new case in Zendesk saving you time and keeping you organised.
Your dedicated inbound services team will filter unwanted calls, build relationships with regular contacts and become conversant with your products and services to ensure that they represent your company professionally and authentically.
What You Can Expect From Our Virtual Receptionist Services
- Take calls 24 hours a day, every day, all year
- Global up-time
- Filter nuisance calls
- Book appointments
- Transcribe dictations
- Follow up sales prospects
- Book your flights
- Theatre tickets
- Admin (data entry, diary management, etc.)
- and more!
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- Professional, “big company” image.
- Never miss an opportunity.
- Scale up or down with demand.
- Cross timezone cover.
We integrate with
What clients say
- Full 24 hour, 365 service.
- Cloud App integration.
- Online diary management.
- Dedicated receptionists.
- VIP recognition for regular callers.
- Online callflow designer.
- Online rota management.
- Customer follow-up.
- Calls transferred/conferenced.
- Call monitoring and recording.
‘We have been happy customers of Norango for many years. We initially sought their services as we needed an out of hour’s telephone answering service. We have been extremely happy ever since. What pleases us the most is the promptness of getting the messages passed across, which means we can get things dealt with quickly and efficiently. We would definitely recommend their service as it is fool proof. If anyone were to be unsure whether to go ahead or not we would say “Go for it”!!’
Norango puts the environment in the forefront of all of it’s activity, operating a truly paperless cloud based contact centre with the lowest carbon footprint of any service of its kind. We believe our service to be a world leader in the provision of sustainable, Eco-friendly and responsible business communications services.
Our network of virtual receptionists work from home without the need for car or train journeys and we don’t operate from aircraft hanger sized premises with all of the associated damaging carbon emissions that heating, lighting, cooling and powering a building of such dimensions creates.
Believe it or not one of our competitors flies people to New Zealand (over 11,500 miles) to cover the night shift, with one return trip alone creating 10 times Norango’s total annual CO2 emission!
We are proud that our enthusiastic and committed team have no issue with rotating shifts, and that you won’t be paying for their holidays either.
Choosing or switching to Norango will undoubtedly lower your organisation’s impact on the environment!