Virtual Reception Services

Unlike certain competitors our PAs do a lot more than just take a message, they’ll greet & connect callers to your team, liaise with your clients, set appointments, follow-up sales inquiries and even book flights or theatre tickets!

Advertising & Media Response

We will fully qualify new prospects that respond to your marketing, advertising or social media activities, via phone, email or web chat. What is more we integrate with most CRM applications including Salesforce.

Sales Order Taking

Norango will put an “open sign” outside your door 24 hours a day, 365 days a year by taking sales orders when it is most convenient for your buyers. You can also use us to take orders when your phone lines are busy.

Service Engineer Support

Working to your rotas our experienced support team will qualify inbound service requests ensure that on-call engineers are sent to the correct location and customers are “kept in the loop”.

Help Desk Services

We can seemlessly integrate with your in-house systems filtering or resolving incoming service requests via phone, email or webchat releasing specialist technicians to focus on core issues

Shopping Cart Abandonment

According to the Baymard Institute 68.07% of site visitors will leave without making a purchase. Norango combine Live Chat and telephone support services to maximize your cart conversion rates.

Business Continuity

Our disaster recovery/business continuity service safeguards you against the disruption to your telephones due to a fire, building evacuation, flood or denied access to your workplace.

Mobile Worker Solutions

We keep your “road warriors” on the move but still in touch with individual direct dial, Smartphone clients that support free internal communications and centralized switchboard facilities.

Multilingual Services

Spanish, Portuguese, Greek, German, French or Dutch (Chinese coming soon) receptionists can be provided on a per seat/hour basis in conjunction with local toll free or land line numbers.