Market Research

Market Research has moved on. You cannot rely on a cross section of society and the laws of probability to determine which way to move your business. At Norango we use state of the art methodology and research techniques to make sure the information we get is the best for our clients. Our professional research team will gather anonymous, impartial advice from your prospective audience. By using the resources available to us we will make sense of the mathematics, removing the margins for error. Norango will help you make those all important decisions.

Business Development through Research

Every business is different and when it comes to research we know that everyone has different needs. Whether you want to rely on a traditional telephone campaign, utilise web questionnaires, or interview candidates via Skype. We will tailor your campaign to suit your time scale and budget. Our skilled research analysts will collect information and seamlessly compile it for you. By being properly prepared you can have the advantage when planning a new business strategy.

With Norango Research you will receive a genuine response from genuine people.

Your research. Your terms.

Norango will market your business, to your specifications

The customer is always right. With the correct market research strategy you can be saying yes to the right people. Wouldn’t you like to know what markets you could be expanding into? Let Norango’s outbound services take the difficult decisions out of business development.

The customer is always right. With the correct market research strategy you can be saying yes to the right people. Wouldn’t you like to know what markets you could be expanding into? Let Norango take the difficult decisions out of business development.

Your research. Your terms.

The customer is always right. With the correct market research strategy you can be saying yes to the right people. Wouldn’t you like to know what markets you could be expanding into?

Call Norango today on 0800 018 2838.

Guide your communication.

Identify opportunities.

Minimise your risks.

Establish trends.

Establish your market position.

Establish a broader customer base.

Discover saturated markets.

Measure your reputation.

Find your USP's

The most advanced engineer support service in the World!

No other service provider can give you this many features.

30 Days Get To Know Each Other Time

To do this right we need to evaluate whether the service is right for you. As we are in the relationship business, getting to know you and how you want things done is vital; for us a week simply doesn’t give us enough time.

We Can Call Your Customers Too

We make no distinction between inbound or outbound calls meaning we can advise technicians of incidents, call customers to update status and even conduct customer satisfaction surveys all within your plan minutes.

Outstanding People

Working from the comfort of their own homes our articulate, intelligent virtual reception team consists predominantly of degree caliber business owners who share our commitment to delivering the highest quality service in the industry.

Greeted, Announced And Put Through

All service plans include free patching to VoIP devices. Calls that you choose are greeted and announced before being put through to you anywhere in the USA, UK, Canada, Australia or EU.

Training And Quality Assurance

Our dynamic training program ensures that receptionists are kept up to speed with your processes, products and services. Performance metrics based on customer knowledge tests and graded call monitoring form a major part of their remuneration.

Integration With Major Cloud Services

We can create a new lead in Salesforce, open a new case in Zendesk, add to your Google contacts, create a new Mail Chimp subscriber, manage your Google calendar or post to your Twitter account.

Low Carbon Footprint

Home based receptionists with no need to travel to work and a cloud based infrastructure means we have no massive call centre to heat in winter and keep cool in summer means our CO2 emission is 99.8% lower than old fashioned competitors.

World Wide Local Numbers

Our network supports local phone numbers from 65 countries and thousands of cities meaning you can use Norango to handle calls from all over the world, whatever the caller’s local time of day.

Full Service Live Chat

Internet savvy consumers are increasingly turning to live web chat to interact with businesses, our virtual receptionists will engage with your website visitors 24/7 resolving issues or increasing conversion rates.

Direct Dial Bypass Numbers

We use VIP recognition technology to identify and store your regular contacts but you may prefer that regular callers contact you directly. Our bypass numbers enable just that and come with a personal voice mail to email facility.