The 24/7 Telephone Answering Service
Norango provide expert 24/7 call answering services to businesses all over the world. Working with some of the world’s leading brands, we understand the needs of every individual company, and our dedicated team of virtual receptionists will cater to the needs of your business. Whilst we can tell you just how great the services we offer are, we know that customer reviews are important to everyone – check out what our happy users have to say about the services we offer!
24 Hour Cloud Contact Centre
Customer satisfaction is critical when it comes to the success of any business; Unfortunately the major downfall for most companies is the lack of communication. We get it – always being around when it suits your customers (even after opening hours) isn’t easy. Thanks to the evolution of the smart phone, internet and global competition we’ve become accustomed to 24/7 communication at the push of a button. Our 24 Hour Cloud Contact Centre means that you can meet your customers needs, 24 hours a day, seven days a week without actually having to be there…
The Easily Integrated Call Answering Service
Norango offer a full service multi-channel support network, that can be implemented into your business with ease. Oh, and don’t worry about the level of service we’ll provide for your customers – at Norango, we take pride in delivering the highest quality of customer service, whatever the query and whatever the time of day.
Don’t worry – quality doesn’t have to break the bank! Our high quality telephone answering service comes at the lowest possible price. From a friendly voice taking messages when you’re not available, to calendar management or raising tickets in portals such as Zendesk and Salesforce we’ve got you covered. Our highly intelligent, virtual reception can do all of these things and more. Our cloud contact centre team can adapt to your specific requirements.
Get in touch to set up your virtual receptionist service in a matter of hours. We could be taking your calls tonight!
Integrate Seamlessly With Your CRM
At Norango, we’ve built our powerful 24/7 cloud contact centre software with you in mind. Integrating with over 200 web applications and tools such as Salesforce, Jira, Zendesk, Facebook, Twitter and Linkedin, we can log incidents and raise tickets on your chosen platform as well as making contact with you on call personnel. We also offer outbound services and can call customers and clients back. Our services can help create leads or accounts directly into your CRM, or raise cases in your favourite help desk App. This means saving your time and money, leaving you free to increase your revenue. With Norango there is no need to change the way you work!
Our Virtual Receptionists Take Care of Everything
We do a lot more than just answer the phone. Whatever industry your business is in, Norango will provide professional, authentic, and seamless representation. From handling sales enquiries, taking orders, and preventing shopping cart abandonment to fielding service emails or emergency incidents; our team will never give the impression that they work for a separate organisation. What’s more, our cloud contact centre is a true multichannel service, supporting phone, email, and live web chat.
⮮ Norango’s Inbound and Outbound Services
Virtual Receptionist ServicesUnlike certain competitors our PAs do a lot more than just take a message. They will greet & connect callers to your team, liaise with your clients, set appointments, follow-up sales enquiries and even book flights or theatre tickets!
Advertising and Media ResponseWe will fully qualify new prospects that respond to your marketing, advertising or social media activities, via phone, email or web chat. What is more we integrate with most CRM applications including Salesforce.
Sales Order TakingNorango will put an “open sign” outside your door 24 hours a day, 365 days a year by taking sales orders when it is most convenient for your buyers. You can also use us to take orders when your phone lines are busy.
Service Engineer SupportWorking to your rotas our experienced support team will qualify inbound service requests, ensuring that on-call engineers are sent to the correct location and customers are “kept in the loop”.
Help Desk ServicesWe can seamlessly integrate with your in-house systems filtering or resolving incoming service requests via phone, email or webchat releasing specialist technicians to focus on core issues.
Shopping Cart AbandonmentAccording to the Baymard Institute 68.07% of site visitors will leave without making a purchase. Norango combine Live Chat and telephone support services to maximize your cart conversion rates.
Business ContinuityOur disaster recovery/business continuity service safeguards you against the disruption to your telephones due to a fire, building evacuation, flood or denied access to your workplace.
Mobile Worker SolutionsWe keep your “road warriors” on the move but still in touch with individual direct dial numbers. Our systems support free internal communications and centralised switchboard facilities.
Multilingual ServicesSpanish, Portuguese, Greek, German, French or Dutch (Chinese coming soon) receptionists can be provided on a per seat/hour basis in conjunction with local toll free or land line numbers.
Everything that makes us what we are
30 day, no obligation, evaluation
24 hour, 365 day cover
Integrates with your favorite apps
Twitter message integration
No contract to lock you in
In/out calls blended service
Simple or complex calls
Exceptionally talented receptionists
Loved by our customers
Worldwide number coverage
Over 60 CRM & help desk integrations
Built in disaster recovery
Secure high availability servers
Real PA services
Upgrade downgrade cancel anytime
Low carbon footprint
Great value transparent pricing
Managed 24/7 live web-chat option
Call patching & conferencing
Mobile access to features
Become part of a large, rapidly growing group of clients who love us
Our number one priority is you, and this is reflected in everything we say and everything we do, in the quality and expertise of our team, in the systems we use, the technology we employ and above all in our total commitment to being the best telephone answering service in the business. That’s why every new client is given 30 days to evaluate our services, with absolutely no obligation or commitment.
“What Norango were able to do was near on a miracle.”
“We are independent intermediaries authorised and regulated by the Financial Conduct Authority for general insurance and for life assurance and associated products. We have been established for 50 years, and as such have a wide experience of the insurance products available and the Insurers which offer them.
Following a tragic fire at our premises we were left with no phones or phone line. Our telephone provider at the time was completely useless. We were told that it would take between 6 to 9 weeks to have our phones back up and running. This of course would have been catastrophic to our business which relies heavily on our telephone network. They promised one transfer of the main number to a mobile phone only! What Norango were able to do was near on a miracle.
They were answering our calls in an hour and had us set up with a complete phone system within 24 hours.
We would certainly recommend Norango to other businesses based on the success and amazing help they’ve been to our company. If anyone were unsure whether to go ahead we would certainly encourage them to “Give it a go”!” – Mark Maybey SIB
Our calls are answered 24 hours a day and Norango always properly qualify the incident and only put calls through to our engineers with a full detail of the problem, their ladies are always friendly and eager to help and quick to respond. Highly recommended.
We have been happy clients for 4 years now and we have never had any problems. For this reason we would definitely recommend Norango’s services. Anyone who might be unsure or sitting on the fence I would encourage them to “Go for it”!
We would recommend their services to other B2B companies and any others businesses looking to outsource part of their day to day business. Businesses with high volumes of calls, with a lower staff base will also benefit with a cost efficient service.
We have worked with Norango numerous years and are continually impressed with the first class service they provide. We have found the virtual receptionists to be very professional and welcoming; answering all of our customer enquiries courteously and efficiently.
Norango is without doubt an extremely effective way to manage our ‘out-of-hours’ business calls. The team relay all messages accurately and promptly, which is a trait we value very highly; as it is an important part of our service as a coffee machine and supplies distributor to respond to all incoming calls.
Because of the faultless service they provide, we would highly recommend Norango. They are a genuine asset to our business and we are a very satisfied customer.
As a busy organisation we decided to find a partner to help manage our calls thus ensuring we did not miss any really important calls. In the early days we were concerned that this could lead to a loss of control and we were ultimately concerned about the quality of the service, however we soon found that we needn’t have had such concerns.
What has been great about this project is that we don’t have to immediately take every call. Instead we can filter the calls, allowing us to focus on the most important calls first. Norango has provided the service we’d expect from a call answering service.
Norango’s staff members are both professional and polite. We would recommend Norango to other businesses as “It does what it says on the tin” they provide a service which we need.
If a company were to be sitting on the fence about whether to work with Norango or not I’d tell them that they have probably got more important things to be worried about and to just get on with it thereby giving themselves more time to focus on their more important business issues.
We are a leading designer, manufacturer and marketer of products and systems for use in respiratory care, acute care, and the treatment of obstructive sleep apnea. Our products and systems are sold in over 120 countries worldwide. We need to be available at all hours for on call staff in hospitals and other medical institutions, who may need our products urgently. Our calls need to be dealt with and handled the same way we would handle them ourselves. Having been a happy client of Norango’s for several years we have found that we can fully trust them to do just that. Urgent enquiries are always dealt with efficiently and correctly. We would certainly recommend Norango’s services as they are extremely reliable. Whatever your expectations and specific needs are, Norango will be sure to meet them.
We sought Norango’s services at a time when we needed one central telephone number answered by an external answering service, to direct our calls to the correct individual/ department. Before selecting Norango for this project our only real concerns were the cost and whether they were reliable. Norango beat all its competitors on price and we were quick to learn that they were certainly reliable. What has pleased us the most about Norango is the staff. They are always nice and friendly and very responsive. Any small issues have been resolved quickly and efficiently. We would recommend Norango to other companies as we’ve been with them now for three years and it works very well. We have had no problems or reasons not to encourage others not to try it. It’s always worked for us and the service is exactly what we expect it to be.
Simple pricing – No set up – No contract – No capital expenditure!
UPGRADE, DOWNGRADE, CANCEL ANYTIME!
- 50 inbound/outbound minutes
- 50 patched call minutes
- 1 local number
- 100 inbound/outbound minutes
- 100 patched call minutes
- 1 local number
- 275 inbound/outbound minutes
- 150 patched call minutes
- 1 local number
- 600 inbound/outbound minutes
- 200 patched call minutes
- 1 local number