Service Engineer On-Call Support
At a fraction of the cost and without the hassle of operating an in-house 24 hour contact centre the Norango team will assist you in delivering round-the-clock service excellence. Our engineer call out service will seamlessly integrate with your processes, either as a standalone outsourced unit, or as a backup out of hours extension to your existing contact centre. We take responsibility.
Service Incidents Owned and Reported
From the second a service incident is reported the Norango team will take ownership of the situation. We will ensure that the correct procedure is followed and that the issue is either resolved or escalated.
Save Money and Stay In Control
With Norango inbound services you are able to build and control your specific phone script, add or edit FAQ’s and even create on-call engineer rotas from any web browser or mobile device. Direct access to our service delivery team means that even last minute changes to your engineer rota will ensure the correct engineer is sent to the right location.
The answer is yes, now what’s the question?