Today’s internet rich world gives local businesses reach that they could not have dreamed of in decades past. Nowadays, a one man band can run an internet store from his garage. He can ship worldwide and sell hundreds of items a day.
This is all very well for your average retail entrepreneur. A customer puts in […]
Starting my business wasn’t easy. I had served my time as an apprentice, far too much time if you ask me. I was a skilled chippy, ready to take on the world’s carpentry needs. Well, that is what I thought anyway. I had spent years learning the finer points of dowel joints and had planed […]
The service industry is the largest growing work sector in the world. Industry and manufacturing are no longer the backbone of our economic prosperity. We have focussed our endeavours on developing the service sector to meet the demand of the modern consumer.
Yes, it’s true that customers, more and more, expect an instant response. Issues can […]
I have worked for myself, then later for a large brewery. I am well aware that a bad service experience can cause a larger ripple of damage than you think. Especially when it comes to the initial contact. How many times have you been standing at a bar or check out, or waiting at a […]
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