Modern service: automatically good?
Facebook recently announced an automated virtual assistant service called Moneypenny. An automated response system that uses macros and word recognition to offer standardised responses to enquiries, it allows small businesses to outsource their customer service and out-of-hours provision to a chatbot. Hailing this as the future, it seems Facebook hasn’t learnt from the lessons of the past.
The price of speed
Customers thrive on the human element of customer service. It is what provides an exceptional experience. Companies are relying on automated messages. Contact centres are using option based, scripted recordings to provide solutions. And customers feel uncared for and in the dark when it comes to issue resolution.
Pinch us, we’re real
With us, your customers can speak with a human being that will respond to them as a person. Our agents will guide them through your troubleshooting procedures. They are aware of any issues that might be affecting your business. They will resolve critical issues with no need for escalation. Your enterprise can be serving your customers and increasing your revenue, 24 hours a day, 7 days a week. Flexible support is available for your business from less than 10p per hour. We have a solution that will meet your needs and suit your pocket. Customer satisfaction via chatbot is a dream. Wake up to Norango.