Cut Call Handling Costs. Compare In-house to Norango AI
Employing in-house call handlers costs as much as £42,200 per year per agent—but what does that mean for your business? Use our comparison calculator to see exactly what in-house operations will cost you versus Norango AI's intelligent hybrid model. Enter your monthly call volume and live agent requirements below to discover how much you could save whilst maintaining exceptional customer service standards
Compare Virtual Receptionist Costs: See How Norango Saves You Money
Hiring a traditional receptionist or using a call handling service can be costly — especially when you start factoring in out-of-hours rates, holidays, sick days, or premium overflow services. Norango’s hybrid AI + live agent model gives you 24/7 coverage at a fraction of the cost. Use the calculator below to compare costs across call volumes and see how much you could save.
💼 Customize Your In-house Costs
Monthly Call Volume
How many calls do you receive each month?
Average Call Duration
How long is your average call?
Comparing call durations across industries:
The average duration for inbound contact centres across industries is about 4 minutes. Industries like healthcare, consumer services, and manufacturing tend to have shorter call times, at 2.48 minutes, 3.05, and 3.03, respectively. Whereas travel and hospitality, information technology (IT), and financial services industries have a high ACD—3.78 minutes, 3.48 minutes, and 3.47 minutes respectively.
Live Agent Handling
What percentage of calls will be handled by live agents?
Understanding AI vs. Live Agent call distribution:
Industry benchmarks show AI voice assistants effectively handle 50-70% of routine calls. Simple requests like scheduling, order tracking, and account updates achieve 60-70% AI resolution rates. Complex scenarios requiring empathy or sensitive handling (complaints, disputes, urgent matters) perform better with live agents. Most businesses optimise with 60-80% AI for standard inquiries and 20-40% live agents for complex interactions, though current best practice centres around 50-60% AI automation.
- • 24/7/365 Coverage
- • AI + Live Agent Hybrid
- • Instant Message Delivery
- • CRM Integration
- • Multilingual Support
Your Potential Savings vs In-house Operations
See how much you can save with Norango AI's hybrid approach
Key Performance Indicators
Compare efficiency metrics: Norango AI vs In-house
🤖 Norango AI Metrics
👥 In-house Metrics
All Norango AI Plans Comparison
Compare costs across all available hybrid plans
Pricing based on official Norango AI rates and UK average in-house staffing costs.
Visit Norango.ai for more details.
💼 Customize Your In-house Costs
Monthly Call Volume
How many calls do you receive each month?
Average Call Duration
How long is your average call?
Comparing call durations across industries:
The average duration for inbound contact centres across industries is about 4 minutes. Industries like healthcare, consumer services, and manufacturing tend to have shorter call times, at 2.48 minutes, 3.05, and 3.03, respectively. Whereas travel and hospitality, information technology (IT), and financial services industries have a high ACD—3.78 minutes, 3.48 minutes, and 3.47 minutes respectively.
Live Agent Handling
What percentage of calls will be handled by live agents?
Understanding AI vs. Live Agent call distribution:
Industry benchmarks show AI voice assistants effectively handle 50-70% of routine calls. Simple requests like scheduling, order tracking, and account updates achieve 60-70% AI resolution rates. Complex scenarios requiring empathy or sensitive handling (complaints, disputes, urgent matters) perform better with live agents. Most businesses optimise with 60-80% AI for standard inquiries and 20-40% live agents for complex interactions, though current best practice centres around 50-60% AI automation.
- • 24/7/365 Coverage
- • AI + Live Agent Hybrid
- • Instant Message Delivery
- • CRM Integration
- • Multilingual Support
Your Potential Savings vs In-house Operations
See how much you can save with Norango AI's hybrid approach
Key Performance Indicators
Compare efficiency metrics: Norango AI vs In-house
🤖 Norango AI Metrics
👥 In-house Metrics
All Norango AI Plans Comparison
Compare costs across all available hybrid plans
Pricing based on official Norango AI rates and UK average in-house staffing costs.
Visit Norango.ai for more details.
Why Norango Is the Smarter Choice:
- Transparent pricing — no hidden fees or contracts
- AI handles routine calls to reduce cost and wait times
- Live agents available for complex or sensitive calls
- 24/7 multilingual availability included as standard
- Free 30-day trial with real usage included
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Top questions answered
In this section, you can address common questions efficiently.
Norango’s hybrid AI model can reduce your call handling costs by up to 70% compared to traditional receptionist or call answering services. The more calls you receive, the more you save with pay-per-minute AI pricing.
You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Our 30-day free trial includes real usage: 200 AI minutes and 100 live agent minutes. No credit card required. You’ll get full access to dashboards, call logs, analytics, and multilingual support.