Norango vs Moneypenny Cost Comparison
We have chosen to compare our great value service against that of the UK market leader, simply select your expected number of minutes or calls and what percentage you expect will need a live agent using the calculator below to see the savings for yourself.
Monthly Call Volume
How many calls do you receive each month?
Average Call Duration
How long is your average call?
Comparing call durations across industries:
The average duration for inbound contact centres across industries is about 4 minutes. Industries like healthcare, consumer services, and manufacturing tend to have shorter call times, at 2.48 minutes, 3.05, and 3.03, respectively. Whereas travel and hospitality, information technology (IT), and financial services industries have a high ACD—3.78 minutes, 3.48 minutes, and 3.47 minutes respectively.
Live Agent Handling
What percentage of calls will be handled by live agents?
Understanding AI vs. Live Agent call distribution:
Industry benchmarks show AI voice assistants effectively handle 50-70% of routine calls. Simple requests like scheduling, order tracking, and account updates achieve 60-70% AI resolution rates. Complex scenarios requiring empathy or sensitive handling (complaints, disputes, urgent matters) perform better with live agents. Most businesses optimise with 60-80% AI for standard inquiries and 20-40% live agents for complex interactions, though current best practice centres around 50-60% AI automation.
- • 24/7/365 Coverage
- • AI + Live Agent Hybrid
- • Instant Message Delivery
- • CRM Integration
- • Multilingual Support
Your Potential Savings vs Moneypenny
See how much you can save with Norango AI's hybrid approach
Key Performance Indicators
Your Norango AI efficiency metrics
All Norango AI Plans Comparison
Compare costs across all available hybrid plans
Pricing based on official Norango AI and Moneypenny rates.
Visit Norango.ai for more details.
Monthly Call Volume
How many calls do you receive each month?
Average Call Duration
How long is your average call?
Comparing call durations across industries:
The average duration for inbound contact centres across industries is about 4 minutes. Industries like healthcare, consumer services, and manufacturing tend to have shorter call times, at 2.48 minutes, 3.05, and 3.03, respectively. Whereas travel and hospitality, information technology (IT), and financial services industries have a high ACD—3.78 minutes, 3.48 minutes, and 3.47 minutes respectively.
Live Agent Handling
What percentage of calls will be handled by live agents?
Understanding AI vs. Live Agent call distribution:
Industry benchmarks show AI voice assistants effectively handle 50-70% of routine calls. Simple requests like scheduling, order tracking, and account updates achieve 60-70% AI resolution rates. Complex scenarios requiring empathy or sensitive handling (complaints, disputes, urgent matters) perform better with live agents. Most businesses optimise with 60-80% AI for standard inquiries and 20-40% live agents for complex interactions, though current best practice centres around 50-60% AI automation.
- • 24/7/365 Coverage
- • AI + Live Agent Hybrid
- • Instant Message Delivery
- • CRM Integration
- • Multilingual Support
Your Potential Savings vs Moneypenny
See how much you can save with Norango AI's hybrid approach
Key Performance Indicators
Your Norango AI efficiency metrics
All Norango AI Plans Comparison
Compare costs across all available hybrid plans
Pricing based on official Norango AI and Moneypenny rates.
Visit Norango.ai for more details.