Professional Telephone Answering & Call Handling Services
For over 25 years, Norango has provided reliable telephone answering and call handling services to businesses across the UK. Whether you need overflow support, out-of-hours coverage, or a full virtual receptionist solution, our experienced UK-based team ensures every call is answered promptly and professionally. We help small and medium-sized businesses stay connected, improve customer service, and never miss an opportunity.
Telephone Answering Services You Can Depend On
Never miss a call again. Our telephone answering service gives your business a professional front line, ensuring every caller receives a warm and efficient response. We answer in your company name, follow your instructions precisely, and deliver messages straight to you in real time. Whether you’re in a meeting, on the road, or simply too busy to pick up, we make sure your business never loses touch with customers or new opportunities.
Key Points:
- ✅ Professional UK-based receptionists
- 🕒 Available 24/7, including evenings and weekends
- 📩 Messages delivered instantly by email or SMS
- ☎️ Answering in your business name
Complete Call Handling — Beyond Just Taking Messages
Our call handling services go beyond simple message taking. We can transfer calls to the right person, qualify enquiries, take detailed instructions, and handle overflow seamlessly. This ensures your callers are always directed to the right place — and your team can focus on their work without interruptions.
Key Points:
- 🔁 Call transfers to landlines or mobiles
- 📝 Detailed message taking and enquiry capture
- 🚦 Overflow handling for busy periods
- 👥 Friendly, professional service for every call
Accurate Messages and Seamless Call Transfers
Our receptionists are trained to take clear, accurate messages that reflect your exact requirements. If you prefer, calls can be transferred directly to you or your team, wherever you are. It’s like having a full-time receptionist — without the cost or management overhead.
Key Points:
- 📨 Messages emailed or texted instantly
- ☎️ Live transfers to individuals or departments
- 🧍 Receptionists trained on your business processes
" I have used Norango now for approximately 13 years and have found them to be very professional and an asset to my business. Any queries I have had over the years have been dealt with promptly and to my satisfaction. The feedback from my customers is always positive when Norango have taken the call. ."
We’re Here When You Can’t Be
Business doesn’t stop when you’re busy or closed. Our overflow and out-of-hours call handling services ensure every call is answered, even during peak times or outside regular office hours. We act as an extension of your team, delivering the same level of professionalism your callers expect.
Key Points:
- 🕓 After-hours, weekend, and holiday cover
- 📞 Overflow support during busy periods
- 🌐 Nationwide coverage, fully UK-based
Your Reception, Without the Overheads
Our virtual receptionist service gives you all the benefits of an in-house receptionist — without the cost, recruitment, or management. Calls are answered in your company name, messages are handled exactly as you specify, and your customers enjoy a seamless experience every time they call.
Key Points:
- 👩💼 Professional UK receptionists acting as your team
- 📈 Scales with your business needs
- 💷 Cost-effective alternative to hiring staff
Meet Amy
Amy is our intelligent AI receptionist and a valued member of the Norango team. Fast, reliable and always polite, she can handle routine calls, bookings and enquiries whenever you need her. You can choose to have her work on your account or keep things entirely human. She comes free with every Norango plan, and when she is on the phone, her time is billed at just 35p per minute.
Key Points:
- ✨ Optional AI service that you can switch on or off at any time
- 📞 Handles bookings and enquiries quickly and accurately
- 🌙 Captures leads 24/7 when your team is unavailable
- 🤝 Supports your live receptionists during peak call periods
Let’s Handle Your Calls Professionally
For over 25 years, UK businesses have trusted Norango to deliver dependable telephone answering and call handling services. We keep your business connected, professional, and responsive — day and night.