For veterinary practices, every call matters. Whether it’s an emergency, a routine appointment, or a concerned pet owner seeking reassurance, prompt and professional call handling is essential. Missed calls can lead to delayed treatments, lost clients, and unnecessary stress for both staff and pet owners. Norango provides professional telephone answering and call handling services tailored for veterinary surgeons and animal care providers, ensuring every call is answered quickly and compassionately.
Why Telephone Answering Matters for Veterinary Practices
Veterinary surgeries often face unpredictable call volumes. Emergencies can happen at any hour, and reception teams are frequently managing clients in person, taking payments, or assisting with procedures. Voicemail is not an acceptable option when someone’s pet is in distress, and overworked staff can struggle to respond quickly during busy times.
Norango ensures every call to your practice is answered in your clinic’s name by trained receptionists who understand the importance of empathy, professionalism, and accuracy. We handle everything from routine bookings to urgent emergencies, making sure your clients always feel supported.
How Norango Supports Veterinary Surgeons
Our service is designed to integrate seamlessly with the day-to-day operations of veterinary clinics, hospitals, and out-of-hours services. Typical support includes:
- Overflow call handling during busy reception periods
- 24/7 coverage for emergency calls and urgent cases
- Booking, rescheduling, and cancellation of appointments
- Escalating emergency calls to on-call vets or duty staff
- Handling routine enquiries about services, vaccinations, or prescriptions
- Providing multilingual reception for diverse client communities
- Message taking with immediate delivery to the relevant team
- Supporting multi-branch practices with consistent branding and protocols
Whether you run a local surgery or a regional veterinary network, Norango gives you the support you need to keep communication running smoothly.
Key Benefits for Veterinary Practices
- Never miss emergency or routine client calls
- Provide reliable 24/7 cover without overburdening staff
- Improve client satisfaction with fast, compassionate service
- Keep appointment books full with real-time booking support
- Free up reception teams to focus on in-practice care
- Access detailed call logs and reporting for better oversight
Affordable Price Plans
Our price plans are designed to suit veterinary practices of all sizes. From independent surgeries to multi-location clinics, you can choose a plan that matches your call volumes and service hours. Each plan includes a set number of minutes with transparent overage rates, so you can manage costs effectively while maintaining exceptional service standards.
Try Norango Free for 30 Days
See how Norango can support your practice with a 30-Day Free Trial. We’ll handle your calls exactly as if we were part of your team, giving you the chance to experience the benefits of professional call handling for both your clients and staff — all with no upfront payment or obligation.
Why Choose Norango
With more than 20 years’ experience supporting UK service businesses, Norango understands the sensitive nature of veterinary communication. Our trained receptionists combine professionalism with empathy, ensuring that every caller — from routine check-ups to late-night emergencies — receives the right response at the right time.
Start Today
Support your team and your clients with reliable, compassionate call handling. Start your 30-Day Free Trial or explore our pricing plans to find the perfect solution for your veterinary practice.