For trades people, every call can mean a new job, an urgent repair, or an ongoing customer relationship. But when you’re on the tools, on-site, or driving between jobs, it’s not always possible to pick up the phone. Missed calls can quickly become missed opportunities. Norango provides professional telephone answering and call handling services tailored for trades people, ensuring that every enquiry is answered promptly and professionally, even when you’re busy.
Why Telephone Answering Matters for Trades People
Plumbers, electricians, decorators, roofers, and other trades professionals often work in noisy environments or locations where taking calls isn’t practical. Relying on voicemail or call-backs later in the day can frustrate customers and cause them to contact competitors instead. This is especially true for emergency work, where fast response times often secure the job.
Norango ensures that every call is answered in your business’s name by trained receptionists who can handle bookings, take messages, and escalate urgent jobs directly to you. Whether it’s a new enquiry, an emergency call-out, or a returning client, we make sure you never miss an opportunity.
How Norango Supports Trades People
Our service is designed to work seamlessly with the way trades people operate. Typical support includes:
- Handling calls while you’re on-site, driving, or working
- Capturing new business enquiries and booking appointments
- Escalating emergency call-outs to your mobile or on-call team
- Managing cancellations and rescheduling appointments
- Providing overflow support during busy seasonal periods
- Message taking with prompt delivery by email or SMS
- Multilingual reception for customers from diverse communities
- Supporting sole traders and larger contracting businesses alike
Whether you work alone or as part of a growing team, Norango acts as your reliable front office.
Key Benefits for Trades People
- Never miss new job enquiries or urgent call-outs
- Present a professional image to every caller
- Provide reliable coverage while you focus on the work
- Increase booking rates and customer satisfaction
- Free up time and reduce interruptions during the day
- Access detailed call reporting and analytics to track enquiries
Affordable Price Plans
Our price plans are designed with trades people in mind. Whether you receive a few calls a week or dozens each day, you can select a plan that suits your call volume and budget. Each plan includes a clear allocation of minutes and transparent overage rates, so you can grow your business without unexpected costs.
Try Norango Free for 30 Days
Experience the benefits of professional call handling with our 30-Day Free Trial. We’ll answer your calls exactly as if we were part of your business, giving you a risk-free way to see how much smoother your day can run when every call is managed professionally.
Why Choose Norango
Norango has more than 20 years’ experience supporting UK trades and service businesses. We understand that responsiveness and reliability are crucial in winning jobs and building long-term client relationships. Our trained receptionists and intelligent call handling systems ensure your business is always reachable, even when you’re on the job.
Start Today
Focus on your trade while we handle the calls. Start your 30-Day Free Trial or explore our pricing plans to find the perfect solution for your business.