In the restaurant and hospitality industry, missed calls can mean missed reservations, lost revenue, and disappointed customers. During busy service hours, staff often can’t get to the phone quickly, and relying on voicemail can cost valuable bookings. Norango provides professional telephone answering and call handling services tailored for restaurants, cafés, pubs, and hospitality venues, ensuring every caller receives a prompt, friendly, and professional response.
Why Telephone Answering Matters for Restaurants and Hospitality
When your front-of-house team is welcoming guests, serving tables, or managing walk-ins, it’s easy for calls to go unanswered. But every missed call could be a potential reservation, a group booking, or a special event enquiry. Customers expect quick responses when making dining decisions, and if you don’t answer, they’ll often move on to another venue.
Norango ensures every call is answered in your venue’s name by trained receptionists who understand the importance of service and hospitality. Whether it’s a dinner reservation, a large party enquiry, or a last-minute change, we handle calls professionally and efficiently.
How Norango Supports Restaurants and Hospitality Businesses
Our service integrates seamlessly with the daily operations of busy restaurants and hospitality venues. Typical support includes:
- Answering overflow calls during service and peak booking times
- Capturing reservations and updating booking systems directly
- Managing cancellations and reschedules to keep tables filled
- Handling group bookings and special event enquiries
- Providing out-of-hours coverage for early and late callers
- Routing urgent calls to managers or kitchen staff if required
- Multilingual reception for international guests and tourists
- Consistent branding and tone to reflect your venue’s style
Whether you run a neighbourhood café or a multi-site hospitality group, Norango keeps your reservations flowing and your team focused on service.
Key Benefits for Restaurants and Hospitality
- Never miss reservations or group booking opportunities
- Keep tables filled with real-time scheduling support
- Deliver a professional, welcoming response to every caller
- Free up front-of-house staff to focus on guests
- Provide out-of-hours coverage to capture early and late bookings
- Access call logs and reporting to optimise your operations
Affordable Price Plans
Our price plans are designed to suit hospitality businesses of all sizes, from independent restaurants to national groups. Each plan includes a clear allocation of minutes with transparent overage rates, allowing you to manage seasonal peaks and busy periods cost-effectively.
Try Norango Free for 30 Days
See how professional call handling can increase your bookings and improve your guest experience with a 30-Day Free Trial. We’ll handle your calls exactly as if we were part of your front-of-house team, so you can focus on delivering excellent service.
Why Choose Norango
With more than 20 years’ experience supporting UK service businesses, Norango understands the pace and pressure of the hospitality industry. Our trained receptionists and intelligent call handling systems ensure every booking and enquiry is captured accurately, helping your venue stay fully booked and well organised.
Start Today
Turn every call into a reservation. Start your 30-Day Free Trial or explore our pricing plans to find the right solution for your restaurant or hospitality business.