In the fast-paced world of media and public relations, timing and responsiveness are everything. Journalists, clients, and collaborators expect immediate answers, and a missed call can mean a lost opportunity, delayed campaign, or missed media coverage. Norango provides professional telephone answering and call handling services tailored for media, communications, and PR agencies, ensuring that every enquiry is handled quickly, accurately, and with the professionalism your brand demands.
Why Telephone Answering Matters for Media and PR
Media and PR teams operate under intense deadlines. Press opportunities are often time-sensitive, and journalists rarely wait for a callback. Clients expect rapid updates, and campaigns often involve multiple stakeholders. Relying on voicemail or a small in-house team can lead to missed coverage, miscommunication, or damaged relationships.
Norango ensures every call is answered in your agency’s name, providing consistent, reliable coverage. Whether it’s a breaking media enquiry, a client update, or coordination with partners, our trained receptionists handle the call and route it appropriately, giving your team more time to focus on strategy and delivery.
How Norango Supports Media and PR Agencies
Our services are designed to match the dynamic communications needs of agencies and media teams. Typical support includes:
- Handling high volumes of press and client calls during launches and events
- Overflow answering during peak periods and campaign deadlines
- Out-of-hours coverage for media enquiries and urgent client needs
- Accurate message taking and rapid escalation to the right team member
- Booking appointments, interviews, or meetings directly into calendars
- Supporting press office functions during campaigns or crisis management
- Multilingual reception for international media and client relations
- Consistent branding and tone across multiple campaigns or clients
Whether you manage a boutique PR agency or a national media operation, Norango ensures your calls are handled seamlessly.
Key Benefits for Media and PR Agencies
- Never miss time-sensitive media enquiries or client calls
- Maintain a professional, responsive presence during campaigns
- Free up your team to focus on strategy, not switchboard duties
- Manage spikes in call volume without hiring extra staff
- Provide 24/7 availability for journalists and global clients
- Access detailed call reports and message logs for accountability
Affordable Price Plans
Our price plans offer the flexibility media and PR agencies need to scale during busy campaign periods. From small agencies to national PR groups, you can select a plan that matches your workload and peak activity cycles. Each plan includes a set number of minutes with clear overage rates, so you remain in control of your costs while maintaining exceptional service levels.
Try Norango Free for 30 Days
See the difference with a 30-Day Free Trial. Our team will answer your calls exactly as if we were part of your agency, giving you the chance to experience uninterrupted media and client communication with no commitment or upfront payment required.
Why Choose Norango
Norango has over 20 years’ experience supporting UK businesses and understands the fast-moving demands of media and PR. Our receptionists are trained to manage time-critical calls, handle press enquiries professionally, and maintain your brand’s tone across every interaction. We combine live reception with intelligent routing to give your agency the responsiveness it needs to thrive.
Start Today
Keep your lines open and your opportunities flowing. Start your 30-Day Free Trial or explore our pricing plans to find the perfect solution for your agency.
..