In the fast-moving property market, every call counts. Missed enquiries can mean missed valuations, viewings, and ultimately lost sales. Norango provides professional telephone answering and call handling services designed specifically for estate agents and letting agencies. We make sure you never miss a lead, whether it’s during office hours, after hours, or at the weekend.
Why Telephone Answering Matters for Estate Agents
Estate agency is a highly competitive sector where response time is everything. Buyers and tenants expect quick answers, and vendors rely on agents to be available when opportunities arise. Many agencies struggle with overflow calls, lunch breaks, evening enquiries and out-of-hours calls. Voicemail alone is not enough to keep up with today’s customer expectations.
Norango ensures every call is answered by a professional receptionist, giving your agency a reliable and polished first impression. We capture leads, book viewings, and relay messages so your team can focus on valuations, listings and sales.
How Norango Supports Estate Agents and Letting Agencies
Norango tailors its services to the way your agency operates. Typical support includes:
- Overflow call handling during busy periods
- Full out-of-hours coverage, including evenings and weekends
- New enquiry and viewing request capture
- Appointment booking directly into your calendars
- Call triage and message taking for different departments
- Escalation of urgent calls to on-call staff
- Integration with CRMs, booking systems and calendars
- Multilingual reception for international buyers and tenants
Whether you are an independent agency or a multi-branch network, our reception team works as an extension of yours.
Key Benefits for Estate Agents
- Never miss a valuation, viewing, or enquiry
- Provide 24/7 professional call coverage
- Improve customer satisfaction and response times
- Free up negotiators to focus on sales and client care
- Present a professional image on every call
- Gain access to real-time reporting and call analytics
Affordable Price Plans
Norango offers a range of flexible price plans designed to suit agencies of all sizes, from independent offices to national networks. You can start with a low monthly commitment and scale up as your call volumes grow. Each plan includes a set number of minutes, with clear overage rates and no hidden charges. This ensures you always know exactly what you are paying for.
Try Norango Free for 30 Days
We are confident that once you experience the difference, you will not want to go back to voicemail. That is why we offer a 30-Day Free Trial, giving you full access to our live reception service with no obligation and no upfront payment required. During the trial, our team will handle your calls exactly as if we were part of your business, allowing you to evaluate the service in real conditions.
Why Choose Norango
Norango Ltd has been supporting UK businesses for over 20 years. Our telephone answering services combine proven reliability with sector knowledge, ensuring seamless communication between your clients and your team. We offer flexible plans, UK-based receptionists, multilingual options and the ability to blend live reception with AI technology where appropriate.
Start Today
Ready to stop missing calls and give your clients the service they expect?
Start your 30-Day Free Trial or explore our pricing plans to find the perfect fit for your agency.