The service industry is the largest growing work sector in the world. Industry and manufacturing are no longer the backbone of our economic prosperity. We have focussed our endeavours on developing the service sector to meet the demand of the modern consumer.
Yes, it’s true that customers, more and more, expect an instant response. Issues can […]
Move over Roger Waters; we’re going both to the dark side and into the light. We’re taking a look at the common objections to, and the advantages of, outsourcing.
Here at Norango we deliver excellent customer service. We handle calls for our clients every day. Most of the people that connect with us have no idea […]
I have worked for myself, then later for a large brewery. I am well aware that a bad service experience can cause a larger ripple of damage than you think. Especially when it comes to the initial contact. How many times have you been standing at a bar or check out, or waiting at a […]
Rain, you might say. Thunder maybe or if you’re super unlucky; hailstones. If you’re going to get scientific, I expect H2O and static electricity will surface. But I’m not talking about chemistry.
Calling this internet storage phenomenon the ‘cloud’ is a bit of an understatement. There are vast banks of giant servers in warehouses across the […]
Have you ever seen ‘The Incredibles’? It is one of my favourite Disney films. The lady lead is my favourite superhero.
All the other Disney Princesses have one thing in common. Apart from Alice, who is a little young for it, their happy endings include the man of their dreams. Or at least, the nearest thing […]
I work with the nicest bunch of people.
I will admit that when I first joined the club, I was a bit of a noob when it came to online socialising. The Skype Chat that we use to communicate overwhelmed me. But it didn’t take me long to get the hang of virtual office protocol. Here […]
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