Media response | 24 hour call centre | 24/7 contact center services - UK telephone answering service http://t.co/d4gIh0iL
System packs
System Packs provide global features that are available to any users, for optimum call centre operation select the queue option as this will activate agent statistics and login.
Call Conferencing
Conference Centre
The Conference Center feature is perfectly suitable for businesses that need to schedule and hold multiple conferences on a conference number. One of the advantages of this feature is that in both one-time and recurring conferences participants can authenticate as soon as they connect to the conference server.
- Dedicated conference room number
- Up to 30 attendees
- Conference scheduler
- Conferences can be recorded
- PIN entry or simple conference invite
- Participant announcement
- Moderator control
Call Queuing
Call Centre Queue
Call Queues enable you to answer multiple calls and have them target distributed to the right agents/users by means of sophisticated algorithms.
- Automated call distribution
- Advanced time of day routing
- Routing by skill set
- Supports local and remote agents (homeworkers)
- Supervisor features, listen, whisper etc
- Live stats agent availability and state
- Statistical information call rates etc
- Auto anouncements of greeting, queue position etc
- Queue breakout for callers
IVR Auto-attendant
Self service - IVR
Freedom features a compact set of complex, yet easy to use Interactive Voice Response (IVR) technologies that cover a wide range of predefined actions. Text2speech,IVR schema builder and analyzer, IVR test mode, IVR cloning are only some of the features that can help your business develop high-quality IVRs rapidly and, most of all, efficiently.more information
- Full integration with call queues
- Database integration.
- Simple or complex auto-attendant
- Build service available
- Play promotional messages to callers
- Create customer forms