Call Handling for Estate & Letting Agents

Smarter call handling for estate agents!

Norango Freedom for Estate Agents is a comprehensive communications solution designed specifically for the estate agent industry. Once implemented you will wonder how you operated without it! By the way with calls to mobile phones costing two thirds less than BT, it will save you a fortune too!

The Perfect communication solution for estate agents.

You will never have to buy a phone system again!

	Enterprise class PBX features
	Centralised management and control
	Business wide voice call recording
	Free office to office calls
	Built-in business continuity
	Seven day live reception overflow and out of hours cover
	Big savings on call costs

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estate-agent-diagram

Offices consolidated

Norango Freedom Business VoIP enables multiple branch offices to work more effectively than if each operated its own PBX. Ring groups can direct incoming calls to several extensions or offices simultaneously depending on roles, location or time of day. Busy lamp fields allow colleagues to see at a glance whether an extension is in use.

Advantages of a single platform

Apart from free (HD quality) inter-office calls, greater productivity, faster deployment and the obvious cost savings associated with not having to invest in obselete PBX systems, you get a lot more control too.

Centralised access to call recordings (both internal and external) greatly assist in the training of negotiators as well as minimizing or resolving any client/vendor disputes. Detailed statistics are centrally available to assist in the measurement of prospecting activity as well as to prevent any misuse of the system. Calls from or to specified numbers can be blocked or routed to specific extensions (a debtor may be directed to the accounts department for example) or you may wish to dissallow calls to 118, 0900 or the speaking clock.

Number portability and "out-of-areA" numbers.

If you move to Norango Freedom you can keep your current numbers as we have porting agreements with most of the top providers. You can also purchase additional "out-of-area" numbers in order to widen your catchment areas.

Never miss a call

In these highly competitive times every call is important, and for any new client calling your company the first impression will often decide whether you will get their business or not. It can also effect the very basis on which business is conducted, handled correctly the caller will feel that their enquiry is in safe hands and often will not even attempt to contact a competitor.

Evenings, weekends, bank holidays, you are always open

With Norango your calls can be answered 24 hours a day - 7 days a week or during office hours (whatever you prefer), when your lines are busy or ring more than a specified number of rings. This service will unleash you from the office and create the feeling of a professional and thriving business whilst your people are unavailable.

Virtual reception

Norango use leading edge call flow technology that guides the receptionist through the logical path of a call, we can simply take a message or capture and qualify new enquiries according to your requirements. Calls can be patched though to the appropriate office or specific negotiator. We can even integrate with your CRM systems in order to give your callers a truly personal service.

GET the most out of your advertising spend!

By advertising a central number for agency office locations your prospects contact information can be captured for future follow-up.

Reports can be generated that will enable you to measure general response as well as individual location popularity - these reports will allow you to guage negotiators sales conversion rates or be compared to call stats in order to ensure prospects are being called back.

Email reports can be generated as well as being delivered in CSV format for easy importation into your CRM system.

Cost of ownership

With all these advantages you would expect to pay more but believe it or not Norango Freedom will dramatically reduce your telephony costs and will pay for itself over and over again. For a full cost comparison against a typical "old fashioned" ISDN system click here.

Summary of benefits:

Improve your client/vendor service experience.
Widen your catchment area.
Capture every potential sales opportunity, qualify every lead and help build a marketing database.
Increase your negotiating team’s productivity and sales conversion.
Open your business 24 hours a day and 365 days a year (without having to be there).
Protect your agency against spurious client/vendor claims.
Reduce employment costs by making the most of the staff you have got.
Put you and your management team firmly in control of your telephone system.
Ensure that you never have to upgrade/buy a telephone system again.