Media response | 24 hour call centre | 24/7 contact center services - UK telephone answering service http://t.co/d4gIh0iL
Order & Payment Processing
Norango can help your sales grow!
Norango is fully equipped to provide live transaction support for any type of organisation looking to control costs, minimise associated staffing issues and maximise each transaction value.
Orders and payments
High speed and accurate order processing is achieved thanks to Norango's advanced interactive management controls and integrated credit card, stock inventory and postcode finder applications.
- Lower cost per order than other services.
- Intelligent routing, IVR and web integration.
- Full transactional reporting process.
- Ignore timezones with true 24 hour cover.
- UK based english speaking service.
Norango provides a complete order processing solution that can standalone or be used as an "overflow" to augment your existing order/transaction processing facility. Our customer service representatives can access your inventory via direct access to your own systems via VPN, over the Internet via a dedicated web interface or from information stored on our own systems
PCI Compliant
Norango is fully PCI compliant operating an "arms length" credit card capture system that ensures that card transactions are processed via a secure IVR breakout. Order information is taken in the normal fashion, address captured via PAF etc, the customer is then invited to enter their credit card details via the keypad of their telephone, which is immediately transmitted securely to your credit card provider.
Intelligent callflow scripting
Norango use sophisticated Callflow software to control customer interactions and provide consistent representation of your wishes. The software pivots on Callflow scripts that guide agents through customer interactions. This process driven interaction comes with several advantages, it enables us to finely hone the order process to reduce average call times, it maintains complete accuracy of information and it enables Norango to build in "cross sell" and "up sell" paths to maximise each transaction.
Built-in up sell and cross sell
A Callflow script is a branching map of all the routes an interaction can take, and different sections of the script, containing data capture, information and questions, exist along each route. The callflow guides users through the different routes and through the sections that they see on that route. Norango is unique in being able to build "up-selling" into their service delivery.
Benefits:
- 24 hour, 365 day access to your customers
- Reduced costs of employing full time customer service representatives
- Use as standalone or overflow facility
- Integration with your inventory
- Intelligent callflow scripting to minimise call durations
- Up sell and cross sell incorporation
- Scalable as charges are relative to demand
