Media response | 24 hour call centre | 24/7 contact center services - UK telephone answering service http://t.co/d4gIh0iL
We don't want to be market leaders - we just want to be the best!
When we say we're so much more than a telephone answering service - it's because we Mean it!
Telephone answering is just part of the deal!
Norango one is your All-in-one office solution.
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A dedicated PA to answer your calls |
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Choose cover 8-6, 7-11 or 24/7 |
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One hour live receptionist talk time |
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Included 2 line feature deskphone |
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One hour of patched calls |
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8 hours of UK landline calls |
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Inc 2 local area numbers one for fax |
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0203 One Number reception by-pass |
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Add deskphones from £15.99/month* |
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FREE calls to other Norango subscribers |
When you want to talk to your PA - press the button marked Reception...
More than a telephone answering service - its a unified communications service Too!
Norango One is an enterprise class unified communications service. Voicemail to email, fax to email, video calling and instant messaging are all at your disposal with Norango One and when your PA takes your calls it really is as if they are in the office with you! Norango One will allow you to playback messages from any Smartphone, perfect for when you are on the move.
Norango One - Low cost,
High Quality telephone answering is here!
Nobody wants to pay for things they dont use and why should they? “Old fashioned” message taking services have been charging sky high prices for too long. Have you ever wondered what is included in the high monthly subscriptions they charge besides some “included” calls that you may not use? Take a look at your last bill!
Norango is committed to providing its customers with the best value and most feature rich telephone answering service anywhere! With Norango One you are in complete control of your call handling requirements, for an affordable monthly subscription you are able to access a multitude of system features that will not only enhance your image and increase your productivity but keep you firmly in control of your costs.
0203 One Number DDi
by-pass reception and cut your answering costs in half!
More than a telephone answering service - it's an intelligent call handling service too!
In these highly competitive times every call is important but let's face it some are more important than others. Norango One enables you to choose how your calls are handled using intelligent routing to direct calls according to your instructions.
This means that you can ensure that important new enquiries are answered live and contact information is accurately captured, that VIP callers always get to speak with your PA or her team but friends, family and colleagues get to by-pass reception or can call your DDi in order to lower costs. Anonymous callers can be directed to voicemail, or asked by the system to record their name which is then played back to you before you accept the call.
What other answering service gives you all this?
If you want to know the standards required to become a Norango telephone receptionist take a look at our careers page, our rates of pay are the best in the business our standards of quality are amongst the highest. Norango actively employ career driven people who possess a service instinct, intelligent people who gain personal satisfaction from doing a job well. This means that the person answering your phones is capable and well briefed, they will recognise your key clients, they will for all intents and purposes be your employee for the duration of the call and as you would expect from an employee they will greet every caller with the same level of courtesy and care. Not only does Norango One enable you to select the type of caller that is handled by a live receptionist saving you £100s when compared to “old fashioned” answering services you can even specify how you want your Norango live receptionist to handle each and every call. Norango One’s advanced caller/receptionist live interaction capabilities enable our representatives to handle simple or complex call processes in a controlled, pre-determinined manner. If all you need is a simple message thats’s fine but imagine being able to resolve more complex call requirements on the first contact! Saving you both time and money on recalls whilst delivering exceptional service to your customers. Norango work with you to emulate and even enhance your particular business process, together we build a structured callfow that will guide the Norango live receptionist through the logical path of the call, responding to any number of scenarios as they occur. Pretty much any type of customer interaction can be emulated from straight forward brochure requests with fast and accurate address lookup and data capture to highly sophisticated technical helpdesk support, from gathering market research information to taking sales orders and maximising cross or upselling opportunities. Old fashioned telephone answering services will expect you to divert your numbers to their service meaning that you have to pay your carrier such as BT ongoing charges for the diverted calls, what is more if you are using ISDN the number of calls you can divert at any time is limited to one call for every two lines you have. It also means that if you divert calls to the telephone answering service, friends, regular callers, business colleagues and even sales canvassers are greeted by a PA receptionist whose time you are paying for. Norango One enables you to ditch expensive line rental, control your answering service costs and you get to keep the numbers even if you move to another country! Freephone numbers are proven to attract more callers, we give you a dedicated 0800 number to use in your marketing, answered by the Norango Team enquiries or orders are captured and sent immediately via email or entered directly onto your own system or website. Use this number on your office stationary and business directories, this number can be pretty much any UK town or city code, for example 01483 for Guildford, 0161 for Manchester. Answered by your Norango PA and put though to you for a highly professional image. With faxing becoming less popular as email fast takes over don't waste your money on an old fashioned plain paper fax machine. Norango One provides you with a separate fax line that converts incoming faxes to PDF format and forwards them via email. Put this number on you cards and emails, use it to by-pass reception keeping your costs down. Your Norango One Number DDi can be twinned with your iPhone, iPad or Android so that you can take incoming calls anywhere and talk to colleagues for FREE. Norango One gives you enterprise class telephone features whilst saving you £1,000's when compared to buying an office PBX system. What is more you can say goodbye to system upgrades and expensive BT line rentals! If you have a phone system already, now may be the time to ditch it (sell it on Ebay), cancel the lines and start benefiting from features that would previously be way out of you budget! Norango One PBX works wherever there is an internet connection, giving you two lines per user and you can add users for as little as £19.99 per month (including a deskphone). With no upper limit you can grow your telephone network one user at a time and they don't have to be in the same office or even country! Norango One is a 21st Century system for 21st Century business.
Cheerful, professional, articulate.
We can do a lot more than just take a message!
NO TWO CALLS ARE THE SAME - Ultimate flexibility with "Right first time" Customer Interaction.You can Keep your existing numbers - we can port or divert them to Norango One
All the numbers you need!
You can Keep your existing numbers - we can port or divert them to Norango One
A high end phone system you can expand!
Monitor other extensions from your Norango phone wherever they are located.
Voicemail messages forwarded to your email address as audio files.
Transfer calls to other extensions or external numbers blind or attended.
Calls forwarded to other numbers if not answered within specified time.
Forward calls to another destination from your deskphone.
Pick up calls ringing at other extensions.
Place calls in park positions and retrieve from other extensions.
Calls can be set to ring all of the extensions or all of the extensions in a group.
5 party call conferencing from your deskphone or twinned Smartphone.
Global directory entries available to all deskphones.
Broadcast announcements to other extensions or groups.
Event driven (press button) or unconditional call recording is available.
Can be activated from the Norango One deskphone.
Click to dial from web browser or desktop applications
You can Keep your existing numbers - we can port or divert them to Norango One
More than a telephone answering service it's a lead qualification service
Norango use leading edge call flow technology that guides the Norango PA through the logical path of a call, we can simply take a message or capture and qualify new enquiries according to your requirements.
After qualification callers can be patched though to your deskphone so that you may continue the sales process with the callers details, status and requirements displayed on your PC or smartphone screen. We can even integrate with a number of cloud based CRM systems in order to keep you up to date.
Whichever way you prefer Norango One will add value to your sales process.
