Norango message taking will transform the way you work!
A telephone answering service affordable for even the smallest business, Norango offers a complete range of telephone answering services that allow you to focus on your core business.
Simple message taking it may be to you but Norango adds the technology to provide you with the most advanced telephone answering service anywhere!
- Choice of country, area or city numbers.
- Intelligent routing to direct calls.
- VIP recognition for regular callers.
- Ignore timezones with true 24 hour cover.
- Messages emailed instantly as audio files.
- Low cost per call plans
It's more than just a Telephone Answering Service. It's a weight off your shoulders!
In these highly competitive times every call is important, and for any new client calling your company the first impression will often decide whether you will get their business or not. It can also effect the very basis on which business is conducted, handled correctly the caller will feel that their enquiry is in safe hands and often will not even attempt to contact a competitor. Handled wrong, you will have lost the initiative and at best, be pressurised into reducing your margin, at worst you might be waving them goodbye!
Answered in your company name
Computer telephony integration allows calls to be answered according to your preferred greeting as your details are; instantly displayed in front of the Norango tele-secretary the moment the call comes in. Multiple answering options are available and greetings can be tailored to the particular type of call, this is achieved through caller line recognition or auto-attendant if preferred. For example you may wish all calls of a certain nature to be answered by your own team (press 1) but for data capture you may prefer Norango to answer (press 2).
We get the calls you cant take yourself
You may be stretched or simply understaffed, employees may be occupied with other matters and should not be interrupted, whatever the reason your calls need to be answered for your organisation to operate effectively. Missed calls can obviously mean missed opportunities but often expensive mistakes such as turning up for meetings at the wrong times, delivering products to the wrong addresses can be avoided.
Low cost per message.
Even if you have the budget to hire a receptionist with our messaging service you may ask yourself why you would need one. By employing Norango to handle your calls you benefit from a team of highly skilled tele-secretaries trained to maximise every enquiry and qualify every call.
Message deliveryThe complete message with callers name, company and phone number with extension can be delivered via short message service (SMS),email or fax. Messages can be emailed with the date and time of receipt and delivery or you may call and retrieve your messages when your schedule permits. Your calls can be answered 24 hours a day-7 days a week or during office hours (whatever you prefer), when your lines are busy or ring more than a specified number of rings.
This service will unleash you from the office and create the feeling of a professional and thriving business whilst you unavailable.
Not convinced? Well what do you do if you call a business and get no answer, the busy signal or a recorded message? Would you wait patiently and call back later? Like most people you would probably hang up and call the next number in the directory repeating the process until you manage to talk to a real human being. In short-somebody else gets the business!
Benefits:
- Maintains a quality image
- 24 hour, 365 day cover
- Captures every opportunity
- Releases you to focus on your core business
- Blocks unwanted calls
- Provides cover for holidays, staff absence and lunch breaks
- Reduces staff and occupancy costs