Virtual Reception

Work is an activity not a location

Imagine hiring a full time receptionist team, that understands your business, is prepared to pick up the phone seven days a week and only gets paid when they answer the phone, unlikely?

With our virtual reception service that is exactly what you get, for a fraction of the cost and hassle of employing a full time receptionist you can have your calls answered and callers patched through to your location,seamlessly as if you are "in the office".

Norango's people care about your company's image and will answer your telephones 24 hours a day. Norango's trained Telephone Receptionist will act as your personal secretary and will cheerfully answer all your calls with your Company Name and personalized greeting.

The complete message with callers name, company and phone number with extension can be delivered via short message service (SMS), email or fax. Messages can be faxed with the date and time of receipt and delivery or you may call and retrieve your messages when your schedule permits. Your calls can be answered 24 hours a day - 7 days a week or during office hours (whatever you prefer), when your lines are busy or ring more than a specified number of rings. This service will unleash you from the office and create the feeling of a professional and thriving business whilst you unavailable.

Centralise communications for your organisation

Norango vitual reception services will bring a single point of contact to all your remote workers therefore reducing the risks of low quality inter-personnel communication. Monthly call reports will enable you to monitor sales leads distributed to your sales teams and at the same time analyse your advertising and marketing spend. It will pin point the areas that are producing the largest responses, highlight the campaigns that create most desire to your potential customers and enable you concentrate on areas in the market place that need more attention.

Norango work for you.

Norango is able to act as your telephone reception, answering calls in your company name, consistently. As you would expect from a receptionist in your employ our receptionists are experienced in handling general enquiries such as providing directions, fax numbers, basic product information etc, seemlessly, as if in your employ and located in your office. Your customers, clients and suppliers will be treated as if they were talking to one of your own employees, that their call is being handled with urgency and confidentiality and their specific enquiry will be forwarded to the correct individual and dealt with accordingly.

Unrivalled flexibility - YOU are the customer.

The Norango system enables tele-secretaries to access accurate and dynamic information regarding your organisation, your team and their movements. Diaries can be maintained on your behalf so that we are aware of you and your teams whereabouts, instructions on how to handle specific call types or specific callers are displayed on our receptionists desktop. The flexibility of the Norango system (and attitude) is unique in the industry and allows our clients a much greater level of control and freedom than they can experience elsewhere.

Enhanced client/customer relationships.

VIP client lists with telephone numbers can be imported into the Norango system to ensure that your important callers are instantly recognised and that vital relationships are and greeted and maintained professional familiarity.

Consistent information - calls patched to your location.

Depending on your instructions, all, or just certain callers can be put through to you or your teams locations, once the callers information has been captured and after the call has been announced. Information such as caller's name, company, source of enquiry, contact details are captured, communicated with the announcement and forwarded seperately on your daily report.

Benefits:

• Maintains a quality "big company" image
• No missed opportunities
• Releases you to focus on your core business
• Calls greeted, announced and patched through to any location
• Filters unwanted calls
• Built-in business continuity
• You are "in the office" wherever you are out

For further information call 0800 018 2840