Service Centre

Customer service 24/7/365

Outsourcing customer service does not mean compromising on quality, Norango's fully equipped UK based contact centre will reduce costs whilst enhancing service delivery.

Overflow from your contact center

We can handle every customer contact or just those that you cannot handle through peak traffic or unsociable hours, efficiently and effectively giving your customers an unparalleled customer service experience.

Integration with client systems

Our Web Enabled call centre allows our operators to access clients' databases instantly, where they can log, review and implement new & current service calls or even assist the caller by answering their queries directly. Once the call has been completed the information can be immediately dispatched to one of your out-workers or sent through directly to your office at specific times of the day. However, if the call is of a very important nature the call can also be put directly through to an engineer or support person either in your office or out on the road.

To ensure the call is connected to the correct employee or the information is sent to the right department, our Service Centre can work to a rota, thus improving speed of response time and controlled tracking of calls.

You can utilise the Service Centre to assist in the day-to-day operation of your support department making sure that your support staff are keep busy assisting customers with genuine problems, offer a front line help desk to your customers or for gathering important market information from a public survey.

Benefits:

• 24 hour, 365 day cover
• UK based with local knowledge
• Reduced staff and occupancy costs
• Can be utilised standalone or as overflow
• Costs are relative to demand

For further information call 0800 018 2840