Getting the most from your system

In the anonymous world of the Worldwide Web it is reassuring to know that you can access cutting edge IP Telephony with a truly personal service. Sure, we provide each user with a web control panel to enable you to make any changes that you may require but Norango appreciate that you may have other things to do in your business other that waste time and energy trying to figure out how the system works best for you.

We fully appreciate that every customers is an individual

That's why we have a team of experts here to advise you on our products and to help you select the configuration that is right for you. Each Norango Freedom service installation is planned in exactly the same way as if you had purchased an old fashioned PBX, our fully trained technicians work with you in order to fully grasp your individual requirements and to translate those requirements into the eventual operation of your system.

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Advanced voicemail features

Norango Freedom users benefit from the use of a sophisticated voicemail platform. Calls can be forwarded to your voicemail if you are busy, away from your desk or if the system recognises a number from a caller you would prefer not to speak to (you can even choose to reject a call sending it to your mailbox). It is possible to record a specific greeting for most circumstances including time of day or day of the week.

Retrieve your messages from anywhere!

You can access and retrieve messages from your desk phone, from an external number dialling in or if you prefer, have the message (audio file) automatically forwarded via email. With Norango Freedom it is also possible to reply to voicemails left by colleagues by recording a response and sending it to their voicemail box. Reception can greet calls and direct the caller to your voicemail for an even more professional image.

Never Miss a Call with total call control

The open architecture of the Norango Freedom platform supports a comprehensive array of call forwarding features. Based on rules that can be set up in minutes, incoming calls can be directed in a multitude of ways to compliment the way you work, for example; incoming calls can be diverted to other extensions, mobile phones or a live Norango receptionist according to time of day, when you are busy or when you are in a meeting.

Caller Line Identification

Caller line identification means different callers can be handled differently, new sales enquiries may be answered by a live Norango receptionist whilst friends and relatives may be routed to your mobile or home. Freedom even allows the system to interrogate the caller asking for their name or pin number so that you can accept or reject the call - you are in control!

Calls can cascade through a number of target numbers until you are found; enabling "One number" working.

Delivering calls to the correct department or group

Groups of individuals can be created to reflect your departmental or team methodology. Ring groups are collectives of users that may be located in the same office or distributed anywhere in the world, in fact regardless of location calls can be directed to the most appropriate personnel.

Ring methods

Ring groups in standard mode will simply "ring all" users simultaneously, Norango Freedom however, supports a variety of ring modes, "hunt" (will ring a predefined list of users in the order set), "longest idle" (will ring the user within the group who has been waiting the longest to take a call) and "sequential" (where each user is called in turn).

If a colleagues extension is ringing you are able to "pickup" the call from your telephone keypad.

Helping you to get through busy times

Call parking is a great feature for those times when your phones are very busy, it allows you to put several active calls on hold (playing callers a system message or some music) and to go back and retrieve the call at a later time. Calls can be retrieved by any extension on the system enabling you to move to another location to continue your conversation.

Paging and door entry

Paging/Push-to-talk allows you operate the system as an intercom, this features is particularly useful for a Manager/PA setup as calls can be parked by the PA, announced through the paged extension with the park position of the caller. We call this Meet-me parking.

With Norango Freedom paging zones can be created and connected to a tannoy/public address system that Norango can supply and install. We can even provide and install video door entry systems linked to your deskphone (snom 800 series). 

Advanced sound management

With Norango Freedom you are able to customize your caller's experience for times when they are waiting on the system. Sounds can be recorded messages made via the telephone handset, music files that you upload or promotional messages such as radio adverts that you may be running.

Target your promotional message

Different sounds can be applied to different extensions or departments so for example sales calls may receive a promo message whilst relaxing music may be more appropriate for people waiting for customer support. You may also sell products or services to different age/demographic/nationalities where recorded messages/promo sounds can be tailored to your audience.

Consistent across your entire network

Sounds are managed at global or extension level (or both), meaning that corporate messages can be applied to your entire branch network quickly and easily.

Improved collaboration 

Call conferences can be created with 3 to 60 participants from the keypad of your desk phone or mobile app. Standard user conferencing allows ad-hoc sessions of upto 5 participants with each being invited in by the user.

For more formal conferences Norango's conference bridge facility allows callers to access scheduled conferences by dialling a dedicated conference meeting point number. Attendees are announced to the conference and are managed by a conference moderator. Whichever method you choose, conferences can be recorded and the recordings can be distributed according to your wishes.

Colleague availability at a glance and one button connect

Norango Freedom supports busy lamp fields with one button connect meaning that you can see the status of colleagues from any of our desk phones that support this feature wherever they are located.

Internal and external call recording

Call recording has become a vital component in any successful organisations telephony setup. Telephone sales training, monitoring of compliance by employees, dispute resolution and paperless transactions are made possible with Norango Freedoms simple to deploy voice call recording service. Old fashioned premises based call recording platforms are prohibitively expensive and often restricted to recording calls made to external callers only.

You decide who to record

Norango Freedom voice call recording is configured on a per extension basis, meaning you can choose who is recorded and who is not. With Norango Freedom all calls both internal (colleague to colleague) and external are recorded.

Ad-Hoc record on-the-fly

The flexibility of the voice recording service is further enhanced with the option of certain extensions being able to invoke call recording on an ad-hoc basis from the users telephone device.

Call API lets you integrate with your existing systems

Norango Freedom's API interface allows the use of HTTP REST based methods in order to initiate calls or control existing calls. The Norango API basically adds telephony functionality to any third party software, enabling such features as your callers records being brought up with the call and for you to dial from the record. Further integration is possible such as the creation of call journals or the controlling of calls via your in-house applications. SaaS systems such as SalesForce and SugarCRM are supported as well as desktop products such as ACT!, Maximizer and Goldmine.

Click to Dial

Designed to operate with Microsoft Internet Explorer and Mozilla Firefox the Norango Desktop application allows your to dial telephone numbers from any web based application or website.

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Customer self service

Automating contacts is the most effective way of reducing costs in any organisation with medium to high volumes of inbound call traffic and if correctly configured and maintained it allows businesses to expedite customer transactions quickly and efficiently thus improving their service delivery. Offering services 24x7 can also provide better access for customers.

Database interrogation

The Norango Freedom  IVR feature can assist you in creating complex auto-attendant voice menus that can be used in multiple contexts, with various options and actions. You can even integrate it with your applications using the simple REST based CallAPI!

Any questions? - Call an advisor Free 0800 018 2838