Media response | 24 hour call centre | 24/7 contact center services - UK telephone answering service http://t.co/d4gIh0iL
Feature packs
Feature Packs can be selected according to the user, remember each system user requires a Feature Pack and only one pack can be assigned to each phone. It is possible to have more phones than specific users.
Team User

Team User Features
Norango Team User represents great value for money bringing corporate system functionality to your employees for an affordable monthly service charge:
- Two lines with call waiting
- Voicemail with email forwarding.
- Advanced call forwarding - follow me
- 3 way conferencing
- Department group membership
- Caller display
Team Users

Executive

High-End Features
Norango Executive features enhance the user experience and productivity to unsurpassed levels. Functionality that for some would be cost prohibitive are available for a small per user monthly fee.
- Two lines with call waiting
- Voicemail with email forwarding
- Direct inbound number
- Extension twinning with mobile app (if selected)
- Ad-hoc call recording
- 5 way conferencing
- Freedom API integration with SalesForce etc
- Live receptionist option
Executive Users

Contact centre agent
Customer Service Advisors
Norango Freedom allows you to integrate your customer service centre on demand
- Integrates with IVR and call queues
- API for CRM/Salesforce integration.
- Screen popping of legacy database
- Click to dial from any application
- Agent login from any location
- Scale up or down according to demand
- Call recording
Total agents
