Media response | 24 hour call centre | 24/7 contact center services - UK telephone answering service http://t.co/d4gIh0iL
eCommerce Support
When a human touch is needed
Norango are available 24/7 to assist website visitors requiring live agent support to download information and software or are experiencing difficulty making an online purchase.
eCommerce Support
Despite the explosion in Internet shopping transactions, people still prefer to deal with people. Norango can be at the end of a phone to save an otherwise aborted transaction.
- Monitor shopper's store progress.
- Assist site visitors via web chat or phone.
- Intelligent routing, IVR and web integration.
- Call recording facility.
- Management reports.
- UK based english speaking service.
Fast response to email enquiries
If you do not currently have staff assigned to respond to general e-mail enquiries, consider allowing Norango to provide e-mail support and response for general company information and customer service.
Providing 24 hour, 365 day cover Norango email handling enables global reach for your products and services, your advertising may drive prospects to your website but responding to enquiries may take several days meaning lost opportunities. Norango can respond to such enquiries within minutes with a courtesy/ qualification call, reassuring the prospect of your interest but most importantly taking them out of the marketplace.
Higher level enquiries can be directed to you. A surprising number of companies do not have anyone assigned to handle e-mail enquiries. A significant number of companies either don't respond to e-mail, or respond beyond an acceptable time frame. Agents at Norango are equipped with Internet access to enable Internet and e-mail support to your customers' enquiries. In addition, Norango can also augment your electronic catalogue and service offerings with live agent interface for customers that prefer a live agents for sensitive credit card information.
Of course most e-commerce transactions are conducted online but there is still a requirement for telephone backup. Around the clock customer support will help you to build a base of loyal customers.
Full Service eCommerce Contact Center
With Norango answering your telephones 24/7 you are putting an open sign up outside of your internet storefront around the clock. By placing a phone number on your website, your will engender a much higher level of trust in your company and its products or services. This trust will undoubtably result in a higher level of sales as customers will feel more comfortable making a purchase. From customer service support to sales support, we are a full eCommerce contact center. We are able to manage all services your eCommerce business would need.
Benefits:
- 24 hour, 365 day cover enables global support
- Engenders site visitor confidence
- Reduces abandoned transactions
- Increases sales of add-ons
- Provides immediate answers to visitor queries
- Identifies operational issues requiring attention
