Business Continuity

Don't get snowed in this winter!

The risk of business disruption due to freak weather or terrorism has never been greater than it is today and with the economic climate still uncertain business continuity has to be a priority.

Norango's business continuity service protects your business against the possibility of disruption to your telephone service. This means that in the event of fire, building evacuation, flood or denied access to your workplace (remember last winter!) your inbound phone calls are always answered.

Norango use advanced call routing technology combined with live agent response to create business continuity strategies tailored to your specific requirements.

Web based control panel

Access to your business continuity plan can be made from any location with internet access. From your control panel you can implement different call plans by individual, department, head office or entire organisation. Plans can consist of a multitude of features and be as complex or as simple as you feel appropriate, for example:

• Calls can be routed to any device, analog phone, ip phone, mobile phone or the Norango contact center for live answering.
• Calls can be routed directly to users voicemail and users can be notified via email.
• Calls can be routed according to time of day, day of the week or according to the caller's number.
• Calls can be directed via IVR (auto-attendant) to the appropriate department, group or individual.
• Calls can be recorded and recordings accessed via the web.

Contact center support

Norango can mirror your transaction, sales/media response processes in order to ensure that disruption to your service delivery, order processing or technical helpdesk facilities are kept to the minimum. This means that sales, orders and service goes on!

Automatic or manual activation

Your Norango business continuity plan can be pre-configured to activate if the system detects a problem with your lines, meaning instantanious cover is achieved. Should you prefer, your business continuity plan can be envoked manually in the event of denied access to your premises or your team being unable to get to the office due to bad weather or transportation problems such as rail or tube strikes.

Benefits:

• No capital investment in hardware or software
• Robust redundancy to back-up your SLA's
• Immediate and invisible activation if lines down
• Keeps your employees productive in the event of them being home bound
• Can be set as "overflow" policy for times of high demand - low staffing
• Inexpensive to deploy
• Could potentially reduce insurance premiums for loss of trade
• Ensures you survive a catastrophe

For further information call 0800 018 2840