If you choose Norango you will be in good company!
We are proud to represent these fine brands.
24 Hour Cloud Contact Centre
Let’s face it, always being around when it most suits your customers is never easy. Rolling news, global competition and the World Wide Web has resulted in a planet that never sleeps and a new breed of customers with a higher level of expectation and demands.
Inbound – Outbound – Email – Livechat
Our full service multichannel support is yours at a fraction of the cost of operating in-house. Norango will help you to deliver high quality customer service whatever the time of day!
Norango will provide you the highest quality representation at the lowest possible price. Whether you simply want a friendly voice to take messages when you are not available or highly intelligent, articulate and motivated customer service champions; our cloud contact centre team can adapt to your specific requirements.
Endless possibilities : Limitless integration!
We’ve built our powerful system with you in mind. Our service integrates with over 200 popular Web applications such as Salesforce, Jira, Zendesk, Facebook, Twitter and LinkedIn, meaning we can get messages to you in the format you most prefer. We can create leads or accounts directly into your CRM, or raise cases in your favourite help desk App. This means saving your time and money, leaving you free to increase your revenue. With Norango there is no need to change the way you work!
We handle all types of calls for all types of businesses – why not yours?
We really do a lot more than just answer phones. Whatever your business Norango will provide professional, authentic and seamless representation. From handling sales enquiries, taking orders and preventing shopping cart abandonment to fielding service emails or emergency incidents; our team will never give the impression that they work for a separate organization. What’s more, our cloud contact centre is a true multichannel service, supporting phone, email and live web chat.
Unlike certain competitors our PAs do a lot more than just take a message. They will greet & connect callers to your team, liaise with your clients, set appointments, follow-up sales enquiries and even book flights or theatre tickets!
Advertising & Media Response
We will fully qualify new prospects that respond to your marketing, advertising or social media activities, via phone, email or web chat. What is more we integrate with most CRM applications including Salesforce.
Sales Order Taking
Norango will put an “open sign” outside your door 24 hours a day, 365 days a year by taking sales orders when it is most convenient for your buyers. You can also use us to take orders when your phone lines are busy.
Service Engineer Support
Working to your rotas our experienced support team will qualify inbound service requests, ensuring that on-call engineers are sent to the correct location and customers are “kept in the loop”.
Help Desk Services
We can seemlessly integrate with your in-house systems filtering or resolving incoming service requests via phone, email or webchat releasing specialist technicians to focus on core issues.
Shopping Cart Abandonment
According to the Baymard Institute 68.07% of site visitors will leave without making a purchase. Norango combine Live Chat and telephone support services to maximize your cart conversion rates.
Our disaster recovery/business continuity service safeguards you against the disruption to your telephones due to a fire, building evacuation, flood or denied access to your workplace.
Mobile Worker Solutions
We keep your “road warriors” on the move but still in touch with individual direct dial numbers. Our systems support free internal communications and centralised switchboard facilities.
Spanish, Portuguese, Greek, German, French or Dutch (Chinese coming soon) receptionists can be provided on a per seat/hour basis in conjunction with local toll free or land line numbers.
The answer is yes! Now what’s the question?
30 day, no obligation, evaluation
24 hour, 365 day cover
Integrates with your favorite apps
Twitter message integration
No contract to lock you in
In/out calls blended service
Simple or complex calls
Exceptionally talented receptionists
Loved by our customers
Worldwide number coverage
60+ CRM & help desk integrations
Built in disaster recovery
Secure high availability servers
Real PA services
Upgrade downgrade cancel anytime
Low carbon footprint
Great value transparent pricing
Managed 24/7 live web-chat option
Call patching & conferencing
Mobile access to features
We love our clients and they love us
Our number one priority is you, and this is reflected in everything we say and everything we do, in the quality and expertise of our team, in the systems we use, the technology we employ and above all in our total commitment to being the best in the business. That’s why every new client is given 30 days to evaluate our services, with absolutely no obligation or commitment.
“What Norango were able to do was near on a miracle.”
“We are independent intermediaries authorised and regulated by the Financial Conduct Authority for general insurance and for life assurance and associated products. We have been established for 50 years, and as such have a wide experience of the insurance products available and the Insurers which offer them.
Following a tragic fire at our premises we were left with no phones or phone line. Our telephone provider at the time was completely useless. We were told that it would take between 6 to 9 weeks to have our phones back up and running. This of course would have been catastrophic to our business which relies heavily on our telephone network. They promised one transfer of the main number to a mobile phone only! What Norango were able to do was near on a miracle.
They were answering our calls in an hour and had us set up with a complete phone system within 24 hours.
We would certainly recommend Norango to other businesses based on the success and amazing help they’ve been to our company. If anyone were unsure whether to go ahead we would certainly encourage them to “Give it a go”!” – Mark Maybey SIB
Our calls are answered 24 hours a day and Norango always properly qualify the incident and only put calls through to our engineers with a full detail of the problem, their ladies are always friendly and eager to help and quick to respond. Highly recommended.
We have been happy clients for 4 years now and we have never had any problems. For this reason we would definitely recommend Norango’s services. Anyone who might be unsure or sitting on the fence I would encourage them to “Go for it”!
We would recommend their services to other B2B companies and any others businesses looking to outsource part of their day to day business. Businesses with high volumes of calls, with a lower staff base will also benefit with a cost efficient service.
Ed, Eager Drinks
We have worked with Norango numerous years and are continually impressed with the first class service they provide. We have found the virtual receptionists to be very professional and welcoming; answering all of our customer enquiries courteously and efficiently.
Norango is without doubt an extremely effective way to manage our ‘out-of-hours’ business calls. The team relay all messages accurately and promptly, which is a trait we value very highly; as it is an important part of our service as a coffee machine and supplies distributor to respond to all incoming calls.
Because of the faultless service they provide, we would highly recommend Norango. They are a genuine asset to our business and we are a very satisfied customer.
Nicole, Roasted Coffee
As a busy organisation we decided to find a partner to help manage our calls thus ensuring we did not miss any really important calls. In the early days we were concerned that this could lead to a loss of control and we were ultimately concerned about the quality of the service, however we soon found that we needn’t have had such concerns.
What has been great about this project is that we don’t have to immediately take every call. Instead we can filter the calls, allowing us to focus on the most important calls first. Norango has provided the service we’d expect from a call answering service.
Norango’s staff members are both professional and polite. We would recommend Norango to other businesses as “It does what it says on the tin” they provide a service which we need.
If a company were to be sitting on the fence about whether to work with Norango or not I’d tell them that they have probably got more important things to be worried about and to just get on with it thereby giving themselves more time to focus on their more important business issues.
We are a leading designer, manufacturer and marketer of products and systems for use in respiratory care, acute care, and the treatment of obstructive sleep apnea. Our products and systems are sold in over 120 countries worldwide. We need to be available at all hours for on call staff in hospitals and other medical institutions, who may need our products urgently. Our calls need to be dealt with and handled the same way we would handle them ourselves. Having been a happy client of Norango’s for several years we have found that we can fully trust them to do just that. Urgent enquiries are always dealt with efficiently and correctly. We would certainly recommend Norango’s services as they are extremely reliable. Whatever your expectations and specific needs are, Norango will be sure to meet them.
Barbara, Fisher & Paykel
We sought Norango’s services at a time when we needed one central telephone number answered by an external answering service, to direct our calls to the correct individual/ department. Before selecting Norango for this project our only real concerns were the cost and whether they were reliable. Norango beat all its competitors on price and we were quick to learn that they were certainly reliable. What has pleased us the most about Norango is the staff. They are always nice and friendly and very responsive. Any small issues have been resolved quickly and efficiently. We would recommend Norango to other companies as we’ve been with them now for three years and it works very well. We have had no problems or reasons not to encourage others not to try it. It’s always worked for us and the service is exactly what we expect it to be.